MENTORSHIP WITH SHAAD KHAN

Refunds & cancellations

If your plans change, email team@shaad.co from the address used for your booking. Include your call time and payment reference.

At least 24 hours before your call

You may cancel for a full refund or move your call to another available time at no extra charge.

Less than 24 hours before your call

If you contact us before the scheduled start, you may reschedule once at no extra charge. A refund is not normally available for a late cancellation. The replacement call must be within 30 days, subject to availability; if we cannot offer a suitable time within that window, we will offer a refund.

Late arrival or a missed call

A late arrival does not extend the scheduled end time. If you miss the call without contacting us before it starts, there is no automatic refund or replacement. For an emergency or a technical problem, email us so we can review the circumstances.

If Shaad cancels or cannot deliver the call

You can choose another available time or a full refund. If a verified payment cannot be matched to an available appointment, we will offer a replacement time or a full refund.

Refund processing

Approved refunds are returned to the original payment method. We aim to initiate them within five business days after approval. The time for the money to appear depends on Stripe and your bank or payment provider.

Duplicate or unclear payments

If money was deducted but you have no confirmed booking, contact us with your payment reference before paying again. Verified duplicate charges for the same booking will be refunded.

Notice periods use the scheduled start time in Mumbai (IST). This policy does not limit any rights that cannot be excluded under applicable law.

Last updated: 30 September 2026